Business systems integration solutions
We connect applications and platforms to make it easier to exchange information. We assess the data flows, the interfaces available and the requirements of each integration before defining how the systems should work together.
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Specialist services
We examine the dependencies between applications, infrastructure and cloud services. We define the data flows, authentication and monitoring mechanisms needed to maintain the integrations and understand how they operate within your existing business environment.
Integration areas
Every business starts from a different position. Some need to organise their infrastructure; others want to connect productivity tools; others need to automate processes between internal applications and cloud services. We assess the existing environment before deciding which connections and changes will address those requirements.
At Kloudeal, we approach integration by considering the complete environment. We examine how each tool fits with the network, users, permissions, data, security, support, availability and future growth, rather than assessing it in isolation. This provides the context needed to define a maintainable solution.
We can help with projects involving private cloud, on-premises and cloud server infrastructure, server infrastructure and VDI, Microsoft Entra ID and Azure infrastructure, monitoring, Microsoft 365, Google Workspace and application development.
When integration makes sense
Many businesses grow by adding tools over time: a file server, email platform, management application, private cloud, CRM, monitoring solution, database, ticketing tool or internal application. At first, this arrangement works, but duplication, manual processes and access problems often appear as the environment develops and more people depend on it.
Integration is usually needed when users have to enter the same information in several systems, data is not synchronised, applications do not exchange information, the state of the infrastructure is unclear or permissions are managed in a fragmented way. These issues provide a practical starting point for reviewing the connections between systems.
It is also common in businesses that want to move to the cloud, modernise servers, implement Microsoft 365 or Google Workspace, deploy virtual desktops, connect internal applications, automate processes or improve security and monitoring. The integration work needs to take account of the wider change being planned by the organisation.
Productivity and collaboration integration
Productivity platforms are central to many integrations. Microsoft 365 and Google Workspace can manage email, calendars, files, users, permissions, meetings, collaboration and automation. To work effectively, however, they need to be integrated properly with the rest of the organisation and the systems supporting its everyday business processes.
In Microsoft environments, we work with services such as Exchange Online, SharePoint, OneDrive, Teams and Microsoft Entra ID. We can also consider integrations using Microsoft Graph when a project needs to connect Microsoft 365 data, users or services with external applications. The approach depends on the systems and information involved.
In Google environments, we review Gmail, Google Drive, shared drives, Calendar, the Admin Console and Google Workspace APIs where specific integrations or automation are required. We consider both the available platform capabilities and the way those services need to connect with the organisation’s other systems.
The aim is to design a coherent environment: properly managed users, clear permissions, organised data, connected tools and processes that do not depend on repetitive manual tasks. Platform selection should follow those requirements, with a clear understanding of how the tools will support the people using them.
Infrastructure and cloud integration
Integration also applies to infrastructure. A server, virtual machine, private cloud or virtual desktop should work with the network, users, security, data, monitoring and support processes around it. Considering those relationships helps ensure that the component can be administered as part of the wider environment.
In infrastructure projects, we review on-premises and cloud servers, virtualisation, storage, backups, networking, VPNs, firewalls, remote access, VDI, users, permissions and dependencies between systems. The review establishes how those components currently interact and what the proposed integration needs to change within the agreed project scope.
We also implement or improve monitoring solutions to identify outages, resource usage, service errors, performance problems or incidents before they affect users. Monitoring can use tools such as Nagios or other solutions, depending on the environment and the requirements of the project. The configuration needs to reflect the services that matter to the business.
IaaS means infrastructure as a service: virtual machines, networking, storage, security and cloud resources. When discussing identity and access, the current name of Microsoft’s service is Microsoft Entra ID, previously known as Azure AD.
Integration process
Implementation is organised into the following phases. The activities, dependencies and checks for each stage are defined within the scope agreed for the project and the environment involved.
Security and scalability
Poorly designed integration can create risks: excessive permissions, duplicated data, uncontrolled access, exposed APIs, fragile automation or dependencies that are difficult to maintain. That is why security forms part of the design from the start, alongside the functional requirements for exchanging information and connecting the systems involved.
We review identities, roles, groups, permissions, authentication, external access, service accounts, logs, monitoring, backups and process traceability. When integration connects several platforms, it is important to know which system is the authoritative source for each piece of information and who is allowed to change that information.
We also design with growth in mind. The solution should be able to adapt when the business adds users, offices, applications, cloud platforms, services or processes. A well-designed integration addresses the immediate requirement while providing a clearer foundation for developing the environment as the organisation changes over time.
Service follow-up
We agree the scope, responsibilities and priorities with your team. We document the work and the checks carried out. Any additional requirement is assessed before it is incorporated into the project or the support service, so that the implications for the agreed work are understood.
Frequently asked questions
We answer common questions that arise before integrating systems, applications, cloud platforms, productivity tools or business infrastructure. These points help establish what needs to be connected and what should be reviewed before implementation begins.
These are projects that connect systems, applications, data, users, infrastructure and processes so that they work together in a coordinated way. They may include APIs, connectors, automation, platform configuration, bespoke development, identity, monitoring and cloud architecture, depending on the environment and the information that needs to move between systems.
The objective is to reduce manual work, avoid duplication, improve security and help the business operate its technology more coherently across the systems involved.
Migration moves data or services from one environment to another. Automation reduces manual work using rules or workflows. Integration connects systems so that they can share data, users, processes or events in a controlled way. The three activities address different requirements, even when they form part of the same project.
Many projects combine all three activities: migrating first, then integrating the systems involved and finally automating the repetitive processes that remain in the resulting environment.
Azure AD was renamed and is now called Microsoft Entra ID. It is Microsoft’s identity and access service for managing users, groups, authentication and permissions in cloud environments.
Microsoft officially explains the name change in its documentation on Microsoft Entra ID as the new name for Azure AD.
Microsoft Entra ID relates to identity, users, groups, authentication and control of access to the resources used by the organisation. IaaS means infrastructure as a service and covers cloud resources such as virtual machines, networking, storage and security.
For that reason, “Azure AD IaaS” is not an appropriate name for a solution. Identity with Microsoft Entra ID should be distinguished from cloud infrastructure using Azure, servers, networking and storage. Keeping those concepts separate helps define the purpose of each component in the design.
Yes. We can assess integrations involving Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams, users, permissions and internal or external applications. The proposed work depends on the information that needs to be exchanged and the capabilities available in each of the systems involved.
For advanced integrations, Microsoft Graph is the official API for accessing Microsoft 365 and Microsoft Entra data and services. You can consult the official documentation for Microsoft Graph.
Yes. We can review integrations involving Gmail, Google Drive, Calendar, the Admin Console, shared drives, users, permissions and internal or external applications. We assess how these services need to interact and which interfaces are available to support the required exchange of information.
Google provides official APIs for interacting with Google Workspace products. You can consult the documentation for Google Workspace for developers.
Yes. We can design integrations using APIs, connectors, automation or bespoke development, reviewing authentication, security, permissions, limits, traceability and future maintenance throughout the design. These requirements matter alongside the functional ability to move data from one application to another and trigger the required actions.
Before development, we analyse which systems need to connect, which data they should exchange, which system will be the primary source and which errors need to be handled.
Yes. We can integrate physical servers, virtual machines, private cloud, cloud resources, storage, networking, backups and monitoring to improve visibility and administration of the environment. The scope is defined around the existing infrastructure and the operational requirements of the organisation.
We can also review monitoring tools such as Nagios or other solutions according to the infrastructure, the services critical to the business and its alerting requirements.
We usually need to understand which systems the business uses, which processes it wants to improve, which data should be shared, which users are involved, which tools are already connected and what problems occur in everyday work. This gives us the context for reviewing the proposed integration and its priorities.
It is also useful to review access arrangements, technical documentation, available APIs, permissions, suppliers, licences and the business priorities that the integration needs to support.
Yes. A phased approach is often the most appropriate option. We can start with the most critical processes, validate the results and then extend the integration to additional systems, users or automation. Each phase provides a defined point at which to review the outcome before expanding the scope.
Working in phases helps reduce risk, maintain better control of the change and adapt the solution to the organisation’s actual operating environment and requirements.
Yes. After go-live, we can help with adjustments, monitoring, incidents, documentation, basic training and the ongoing development of the solution. The support arrangements are defined around the integration implemented and the work your organisation needs after the initial project is complete.
We can also review new requirements, extend existing integrations or improve automation over time as the organisation’s processes and systems develop.
Request your integration solution
Tell us about the current platform, the number of users or resources involved and your priorities. We will review the context to define the next steps and the scope of the proposal for your organisation.
Contact Kloudeal