Azure support for businesses
We administer Microsoft Azure resources and handle incidents affecting the environment. We review infrastructure configuration and the operational requirements of the services included, taking account of the way those services are used by your organisation.
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Specialist services
We administer Azure resources and review their operation, access and consumption. Work is planned according to the existing architecture, business priorities and contracted scope, so that changes and support activities can be coordinated with the people responsible for the environment.
Support scope
Support scope depends on the services used by the business. Some organisations need help with virtual machines, networks and VPNs. Others need support for costs, security, monitoring, backups, Azure Arc, databases, identities, permissions or integration with on-premises systems. We define the service around the environment and the operational work that needs to be covered.
Before the service starts, we review the subscriptions, active resources, critical services, incoming alerts, costs, required administrative permissions and the level of support expected by the business. This provides a clear picture of the environment and the responsibilities needed to administer it within the support agreement.
Azure infrastructure
Azure infrastructure needs careful design and maintenance. An incorrectly sized virtual machine, an unsegmented network, an unstable VPN, a full disk or poorly protected administrative access can affect the wider operation. Support therefore needs to consider how the resources interact and which services depend on them.
We can help with virtual machines, disks, snapshots, sizes, availability, remote access, network security groups, firewalls, load balancers, storage, connections to business locations, VPNs, DNS, routes, certificates and dependencies on other services. The work is defined around the existing architecture and the requirements agreed with your organisation.
We also review hybrid scenarios where Azure connects to on-premises servers, Active Directory, firewalls, internal applications or third-party services. In these environments, networking, identity and security need to be documented clearly so that the connections can be maintained and incidents can be diagnosed without relying on undocumented knowledge of the configuration.
Monitoring and availability
Azure provides tools for visibility into resources, applications and infrastructure. Those tools need to be configured and used appropriately: having metrics available is not sufficient if alerts, logs and the impact of events are not reviewed. The monitoring arrangements should establish what information matters and who is responsible for acting on it.
With Azure Monitor we can review metrics, logs, alerts, dashboards, queries, Log Analytics and resource availability. We can also help reduce noise, adjust thresholds and define which alerts should be considered critical for the services and resources used by your organisation.
With Azure Service Health provides information about incidents, planned maintenance and advisories affecting services or regions used by the business. Reviewing these communications helps distinguish a problem within the organisation’s own environment from a platform event that may require a different course of action or follow-up with Microsoft.
We can also review Resource Health, virtual machine availability, network alerts, backup errors, security events, resource consumption and recurring problems affecting the supported environment.
Costs and optimisation
Cost control is a common challenge in Azure. Cloud resources are easy to create, but unnecessary spending can build up when underused resources, unused disks, old snapshots, oversized virtual machines, storage, traffic, licences or active services without a clear purpose are not reviewed. Understanding consumption is part of administering the environment responsibly.
We can help review costs by subscription, resource group, service, tag, environment or project. We can also configure budgets, spending alerts, reports and recommendations aimed at reducing costs while preserving the availability and performance required by the business. The proposed changes are assessed in the context of the workloads they support.
Azure Advisor can provide recommendations on cost, performance, security, reliability and operational excellence. At Kloudeal, we review those recommendations using technical judgement to decide which apply and which should be deferred or set aside according to the business context, rather than treating every recommendation as an automatic configuration change.
Security and governance
Azure security should be built in layers: identity, permissions, networks, resource configuration, logs, encryption where applicable, backups, system updates, protection against public exposure and alert reviews. These areas need to be considered together so that access arrangements and resource configuration support the operating requirements of the environment.
We can review RBAC roles, privileged accounts, groups, MFA, Conditional Access, Microsoft Entra ID, subscription permissions, resource groups, managed identities, keys, secrets, virtual machine access and service exposure. The scope of the review is based on the active services and the administrative responsibilities agreed with the organisation.
With Microsoft Defender for Cloud, where available in the environment, allows us to review security recommendations, configuration posture, alerts, protected workloads and remediation priorities. We also review network rules, NSGs, exposed ports, VPNs, firewalls and segmentation, considering the relationship between the security configuration and the services that need access.
Backup, recovery and incidents
Backups and recovery in Azure should be reviewed regularly. A configured backup policy alone does not show whether the required workloads are protected. It is necessary to check what the policy covers, which errors occur, how long backups are retained and whether restoration is feasible when the organisation needs to recover a service.
We can review Azure Backup, policies, Recovery Services vaults, retention, errors, restores, dependencies, virtual machine backups, databases, disks, storage and continuity requirements. This establishes the configuration and recovery arrangements in place and identifies the areas needing attention within the scope agreed with the organisation.
When a critical incident occurs, we review its impact, affected resources, logs, alerts, recent changes, Service Health, metrics, connectivity, permissions and possible recovery actions. If the case needs intervention from Microsoft, we can help prepare technical information and follow the support ticket, keeping the platform dependency clear as the incident progresses.
Support process
Implementation is organised into the following phases. The activities, dependencies and checks for each stage are defined within the scope agreed for the project and the environment involved.
Change support and ongoing improvement
Azure technical support should also help the environment evolve: new resources, network changes, storage growth, additional workloads, migrations, integrations, security policies and cost reviews all require attention alongside incidents. Planning this work helps the organisation understand the operational and financial effect of changes to its cloud environment.
We can help with planned changes: creating virtual machines, adjusting sizes, configuring networks, VPNs, backups, monitoring, alerts, budgets and permissions, carrying out migrations, or reviewing regions, resource groups and security. The work is assessed against the existing architecture and the requirements agreed with the people responsible for the environment.
We can also review the environment periodically to identify improvements: unused resources, orphaned disks, alerts without an owner, excessive permissions, incomplete backups, rising costs or Advisor recommendations awaiting analysis. These reviews provide an opportunity to assess issues together and agree which changes should be planned or investigated further.
Service follow-up
We agree the scope, responsibilities and priorities with your team. We document the work and the checks carried out. Any additional requirement is assessed before it is incorporated into the project or the support service, so that the implications for the agreed work are understood.
Frequently asked questions
We answer common questions that arise before arranging support for Microsoft Azure. We also include links to official documentation so that you can explore the relevant services and technical information in more detail when reviewing the requirements of your environment.
It can include support for virtual machines, networking, storage, VPNs, monitoring, costs, backups, security, identities, permissions, Azure Arc, integrations, incidents and planned changes. The activities included depend on the resources used by the organisation and the scope agreed before the support service starts.
The exact scope is defined before the service starts to clarify which services, coverage hours, priorities and support channels are included in the agreement.
Yes. We can help with virtual machine administration, sizes, disks, snapshots, performance, access, security, backups, availability, updates and incident resolution. The work is defined around the workloads running on those machines and the operational requirements and responsibilities agreed for the support service.
Microsoft maintains official documentation on Azure Virtual Machines for running virtualised workloads in the Azure cloud environment.
Yes. We can help with Azure Virtual Network, subnets, NSGs, routing, VPNs, DNS, hybrid connectivity, segmentation and the review of communication problems between services. The review considers how the network is configured and which workloads need to communicate across the environment.
Microsoft documents Azure Virtual Network as the fundamental building block for private networking within Azure environments.
Azure Monitor is Microsoft’s observability service for collecting, analysing and acting on telemetry from applications, infrastructure and cloud or hybrid environments. It helps bring together operational information from the resources involved so that teams can review performance, availability and alerts in the context of their services.
Microsoft publishes the official documentation for Azure Monitor, including metrics, logs, traces, alerts and the analysis tools used to review collected telemetry.
Azure Service Health provides a personalised view of the health of the Azure services and regions used by an organisation. It includes communications about outages, planned maintenance and relevant advisories, helping the team understand whether a platform event may affect the resources and services in its environment.
Microsoft explains this in the official documentation for Azure Service Health.
Azure Advisor is a cloud assistant that analyses resource configuration and usage to provide recommendations on cost, performance, security, reliability and operational excellence. Those recommendations provide information for review and should be assessed against the context and requirements of the organisation before changes are made.
Microsoft documents it in the official guide to Azure Advisor.
Yes. We can review costs by subscription, resource group, service, tag or environment; identify underused resources; configure budgets; review spending alerts; and propose improvements. The review takes account of how the resources support business workloads so that cost decisions can be assessed alongside technical requirements.
Microsoft Cost Management helps analyse, monitor and optimise Microsoft Cloud costs. You can consult the official documentation for Cost Management + Billing.
Yes. We can review RBAC permissions, Microsoft Entra ID, MFA, Conditional Access, privileged accounts, networks, NSGs, public exposure, logs, recommendations and Microsoft Defender for Cloud where it forms part of the environment. The review is defined around the services active and the security responsibilities included in the contracted scope.
The precise configuration depends on the licences, active services and contracted scope of the support work agreed with the organisation.
Yes. We can review Azure Backup, policies, retention, Recovery Services vaults, errors, restores, virtual machine protection and recovery requirements. The review considers what is protected and how the existing backup arrangements support the organisation’s requirements for restoring services and data when needed.
The objective is to check that backups are available and can actually be used when recovery is required by the business.
Yes. We can work alongside your internal team as Azure specialists, helping with incidents, changes, configuration, costs, security, permissions, monitoring, documentation and optimisation. The allocation of work is agreed so that the internal team and Kloudeal understand their responsibilities and coordinate their actions effectively.
This model lets the internal team retain everyday operational responsibility while Kloudeal contributes specialist Azure experience for the work included in the support service.
Monitoring or alert review can operate 24/7 where the contracted service includes it. Alert handling, escalation and response times depend on the support agreement defined with the business. These arrangements need to be stated clearly so that monitoring coverage and the response service are understood separately.
Before the service starts, we clarify the applicable coverage hours, what constitutes a critical incident and how notifications outside those hours are handled under the agreement.
Yes. We can provide support after migrations, cloud deployments, network creation, virtual machine implementations, monitoring configuration, security adjustments or integration with existing systems. The support scope is based on the changes completed and the work required to help the organisation operate and maintain the resulting environment.
This support helps address initial incidents, adjust configuration, assist administrators and stabilise the environment after the change, within the responsibilities and coverage agreed for the service.
Request Azure support
Tell us about the current platform, the number of users or resources involved and your priorities. We will review the context to define the next steps and the scope of the proposal for your organisation.
Contact Kloudeal