AWS support for businesses
We administer Amazon Web Services infrastructure and support its operation. We manage configuration, maintenance and incidents within the contracted service, with the activities and responsibilities defined around the environment used by your organisation.
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Specialist services
We review AWS resources, connectivity, permissions and operational indicators. We coordinate maintenance and incident resolution alongside opportunities to adjust consumption, considering how the resources support business services and the priorities agreed for the environment.
Support scope
Support scope depends on the services used by the business. Some organisations need help with EC2 instances, VPC networks and connectivity. Others need support for costs, IAM, CloudWatch, backups, storage, databases, security, AWS Organizations or integration with internal systems. We define the service around the environment and the work that needs to be covered.
Before the service starts, we review the accounts, active resources, critical services, incoming alerts, costs, required administrative permissions and the level of support expected by the business. This establishes the context needed to administer the environment and agree responsibilities for the activities included in the support service.
AWS infrastructure
AWS infrastructure needs to be maintained with clear controls. An oversized EC2 instance, poorly segmented VPC, overly permissive security group, unused EBS volume, incorrectly configured S3 bucket permissions or a database without suitable backups can create costs, risks or incidents. Reviewing these resources together helps assess their effect on the wider environment.
We can help with EC2 instances, EBS volumes, snapshots, AMIs, load balancers, VPCs, subnets, routes, NAT Gateway, VPNs, security groups, NACLs, DNS, S3 storage, RDS, hybrid connectivity and dependencies on internal systems. The support work is defined around the existing architecture and the operational requirements agreed with the organisation.
We also review architecture to identify availability, performance, security or cost issues. Different resources need different configurations: a critical workload is administered differently from a test environment, corporate website or internal database. The review takes account of those differences when assessing which changes or operating arrangements are appropriate for each service.
Monitoring and alerts
Amazon CloudWatch provides visibility into AWS resources and applications. Monitoring is useful when metrics, logs and alarms are configured appropriately and there is a defined process for reviewing what happens when an alert is raised. The configuration should reflect which services matter and who is responsible for assessing the information collected.
We can help review metrics for EC2, RDS, EBS, ELB, Lambda, S3 and other services; configure alarms; centralise logs; create dashboards; review events; adjust thresholds; and reduce noise from alerts that provide little useful information. The monitoring work is based on the environment and the operational requirements agreed for support.
We also analyse recurring incidents: instances with high CPU or memory usage, full disks, slow databases, application errors, network problems, backup failures, recent changes, insufficient permissions or costs increasing without a clear explanation. Reviewing these patterns helps identify which parts of the environment need investigation and which actions may be appropriate.
Costs and optimisation
Cost control is a common challenge in AWS. Resources are easy to create, but unnecessary spending can build up when running instances without a purpose, orphaned EBS volumes, old snapshots, traffic, storage, NAT Gateway, oversized databases or active services without a clear purpose are not reviewed. Understanding usage is essential to assessing where adjustments may be appropriate.
We can help review costs by account, region, service, tag, project or environment. We can also configure budgets, spending alerts, reports, cost allocation tags and recommendations aimed at reducing consumption while preserving the availability and performance needed by the business. Proposed changes are assessed against the workloads and dependencies they support.
AWS Cost Explorer helps analyse both the costs and usage of AWS resources and services. AWS Budgets supports the creation of budgets and actions or notifications relating to costs and usage. AWS Trusted Advisor can provide checks covering cost optimisation, performance, security, fault tolerance, service limits and operational excellence, according to the support plan available in the environment.
Security and governance
AWS security should be built in layers: identity, permissions, networking, encryption where applicable, logs, backups, monitoring, account separation, access control and review of public exposure. These areas need to be considered together so that resource configuration and access arrangements support the operation and protection of the environment.
We can review IAM, users, groups, roles, policies, access keys, MFA, excessive permissions, privileged accounts, federated access, AWS Organizations, security groups, NACLs, S3 buckets, logs, CloudTrail where included in the environment and security policies. The review is defined around the services in use and the responsibilities agreed for support.
We also review common risks: users with overly broad permissions, old access keys, unnecessarily exposed resources, buckets with inappropriate access, overly permissive network rules, missing MFA, accounts without governance or insufficient traceability. Understanding these issues helps determine the priorities for correcting configuration and improving the administration of the supported environment.
Backup, recovery and incidents
Backups and recovery in AWS should be reviewed regularly. Having snapshots or scheduled jobs does not establish whether recovery is ready. It is necessary to check which resources they protect, which errors occur, how long backups are retained and whether restoration is feasible when the organisation needs to recover a service or its data.
We can review AWS Backup, backup plans, vaults, retention, errors, restores, snapshots, AMIs, RDS backups and protection for S3, EBS, EFS or other services according to the project scope. The review considers the existing configuration and the recovery requirements of the workloads included in the engagement.
When a critical incident occurs, we review its impact, affected resources, metrics, logs, alarms, recent changes, permissions, connectivity, service health, available backups and possible recovery actions. If the case needs AWS Support intervention, we can help prepare the technical information and follow its progress, keeping the provider’s responsibilities clear throughout the incident.
Support process
Implementation is organised into the following phases. The activities, dependencies and checks for each stage are defined within the scope agreed for the project and the environment involved.
Change support and ongoing improvement
AWS technical support should also help the environment evolve: new instances, network changes, storage growth, additional databases, migrations, integrations, security policies and cost reviews all require attention alongside incidents. Planning this work helps the organisation understand the technical and financial effect of the changes it makes to its cloud infrastructure.
We can help with planned changes: creating EC2 instances, adjusting sizes, configuring VPCs, VPNs, backups, alarms, budgets, IAM and policies, carrying out migrations, applying tags or reviewing regions, security and storage. The work is assessed against the existing architecture and the requirements agreed with the people responsible for the environment.
We can also review the environment periodically to identify improvements: unused resources, orphaned volumes, alarms without owners, excessive permissions, incomplete backups, rising costs or recommendations awaiting analysis. These reviews help establish which issues need further investigation and which changes should be planned within the organisation’s operating and financial priorities.
Service follow-up
We agree the scope, responsibilities and priorities with your team. We document the work and the checks carried out. Any additional requirement is assessed before it is incorporated into the project or the support service, so that the implications for the agreed work are understood.
Frequently asked questions
We answer common questions that arise before arranging support for AWS. We also include links to official documentation so that you can explore the relevant technical information about the services and understand their role within your organisation’s environment.
It can include support for EC2, VPC, S3, EBS, RDS, CloudWatch, IAM, AWS Backup, costs, security, permissions, networking, incidents, integrations and planned changes. The services included are defined around the environment used by the organisation and the responsibilities agreed before the support service starts.
The exact scope is defined before the service starts to clarify which services, coverage hours, priorities and support channels are included in the agreement.
Yes. We can help administer EC2 instances, instance types, disks, AMIs, snapshots, access, performance, security, availability, updates and incident resolution. The support work takes account of the workloads running on those instances and the operational requirements agreed for the environment and the service.
AWS documents Amazon EC2 as a service for running virtual servers within the AWS cloud environment.
Yes. We can help with VPCs, subnets, routing, NAT Gateway, VPNs, security groups, NACLs, DNS, hybrid connectivity and review of communication problems between services. We consider the network configuration and how the resources need to communicate across the environment included in the support scope.
AWS explains that Amazon VPC allows resources to be launched in a logically isolated virtual network defined and configured by the organisation.
Amazon CloudWatch monitors AWS resources and applications in real time using metrics, logs, alarms and dashboards. It provides information for reviewing availability and performance and for identifying events that need attention within the resources and applications included in the monitoring configuration.
AWS publishes the official documentation for Amazon CloudWatch. It also documents CloudWatch Logs for centralising, querying and analysing the logs collected from the environment.
Yes. We can review costs by account, region, service, tag or environment; identify underused resources; configure budgets; review spending alerts; and propose improvements. The review considers how resources are used and which dependencies need to be preserved when assessing changes to consumption or configuration.
AWS documents AWS Cost Explorer for analysing costs and usage, and AWS Budgets for controlling costs, usage and aggregated metrics within the organisation’s AWS environment.
AWS Identity and Access Management provides secure control of access to AWS resources through users, roles, policies and permissions. It defines how identities are authenticated and authorised to use resources, making it an important part of managing access within the organisation’s cloud environment.
AWS explains in its official documentation for IAM that it helps control who is authenticated and authorised to use the resources in an AWS environment.
Yes. We can review IAM, MFA, policies, roles, access keys, security groups, NACLs, S3 buckets, public exposure, excessive permissions, logs, CloudTrail where part of the environment and security recommendations. The scope depends on the services in use and the responsibilities agreed with the organisation for the review.
The precise configuration depends on the active services, the architecture, the available support plan and the scope contracted with the organisation.
Yes. We can review AWS Backup, backup plans, vaults, retention, errors, restores, snapshots, AMIs and backups for RDS, S3, EBS, EFS or other services within scope. The review considers what is protected and how the existing arrangements support the recovery requirements of the environment.
AWS Backup is documented as a managed service for centralising and automating data protection across AWS services, cloud and on-premises environments. You can find details in the official documentation for AWS Backup.
AWS Trusted Advisor provides checks and recommendations in categories including cost optimisation, performance, security, fault tolerance, service limits and operational excellence, according to the support plan available. The results provide information for review and should be assessed against the context and requirements of the organisation before changes are made.
AWS maintains the official reference for checks provided by AWS Trusted Advisor.
Yes. We can work alongside your internal team as AWS specialists, helping with incidents, changes, configuration, costs, security, permissions, monitoring, documentation and optimisation. Responsibilities are agreed so that the work supports the organisation’s existing operating model and can be coordinated with its own administrators.
This model lets the internal team retain everyday operational responsibility while Kloudeal contributes specialist AWS experience for the activities included in the agreed service.
Monitoring or alert review can operate 24/7 where the contracted service includes it. Alert handling, escalation and response times depend on the support agreement defined with the business. These arrangements need to be stated clearly so that monitoring coverage and the response service are understood separately.
AWS also offers different AWS Support Plans. If an incident needs direct intervention from AWS, we can help prepare technical information and follow the case through the provider’s support process.
Yes. We can provide support after migrations, cloud deployments, network creation, EC2 instance implementations, monitoring configuration, security adjustments or integration with existing systems. The scope is based on the changes completed and the support needed to help the organisation operate and maintain the resulting environment.
This support helps address initial incidents, adjust configuration, assist administrators and stabilise the environment after the change, within the responsibilities and coverage agreed for the service.
Request AWS support
Tell us about the current platform, the number of users or resources involved and your priorities. We will review the context to define the next steps and the scope of the proposal for your organisation.
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