Microsoft 365 support and administration.

Support scope depends on the licences and services contracted by the business. Some organisations mainly need assistance with email and mailboxes. Others need support for Teams, SharePoint, OneDrive, devices, security, compliance, hybrid identity or advanced administration.

Before the service begins, we review active services, current configuration, recurring problems, required administrative permissions and the level of support the business expects. This review gives support work a clear starting point and helps identify the relationships between users, groups and the services they access. It also provides context for distinguishing a specific incident from a wider configuration problem. The agreed responsibilities and validation steps provide a reference throughout the work and its final review.

• Microsoft 365 admin centre: users, licences, domains, groups, configuration, reports and administrative tasks.
• Exchange Online: mailboxes, aliases, calendars, contacts, shared mailboxes, distribution lists, rules, DNS and email security.
• Microsoft Teams: teams, channels, meetings, permissions, guests, files, SharePoint integration and governance.
• SharePoint and OneDrive: sites, libraries, permissions, synchronisation, external access, document repositories and file structure.
• Microsoft Entra ID: users, groups, authentication, roles, MFA, Conditional Access and enterprise applications.
• Microsoft Entra Connect Sync: identity synchronisation from on-premises Active Directory in hybrid scenarios.
• Microsoft Intune: devices, applications, compliance, profiles, policies and secure access.
• Microsoft Defender: review of protection, alerts, email, endpoints, identities and configuration according to licensing.
• Microsoft Purview: retention, auditing, DLP, compliance, data governance and information protection where applicable.
• Change support: user creation and removal, licences, permissions, domains, policies, migrations, incidents and adjustments.

Identity provides the foundation for Microsoft 365. Poorly organised users, groups, permissions and administrator roles can make the wider environment difficult to maintain.

We help review active users, blocked accounts, old accounts, assigned licences, groups, administrator roles, multifactor authentication, Conditional Access, enterprise applications and permissions for critical services.

Where the business uses on-premises Active Directory, we can also review hybrid identity scenarios through Microsoft Entra Connect Sync, checking duplication, attributes, synchronisation, errors and the relationship between on-premises and cloud identities.

We can also help with routine tasks: creating and removing users, licence changes, account recovery, password resets, role reviews, group configuration and access adjustments.

Exchange Online is one of the most critical Microsoft 365 services. Email problems affect customers, suppliers, internal users, calendars, meetings and everyday processes.

We can help with user mailboxes, shared mailboxes, aliases, distribution lists, groups, calendars, permissions, rules, forwarding, archiving, limits, Outlook access, mobile devices and email configuration.

We also review important technical details: domains, MX records, SPF, DKIM, DMARC, connectors, mail flow, antispam and antiphishing protection, blocked messages, message traces and delivery or reception problems.

Microsoft 365 can include powerful security tools, but their value depends on appropriate configuration and available licences.

With Microsoft Intune, we can review device management, compliance policies, configuration profiles, applications, enrolment, resource access and corporate data protection.

With Microsoft Defender, we can help review threat protection for endpoints, email, identities and applications according to scope and licensing. We can also assist with alert reviews, baseline configuration and recommendations.

With Microsoft Purview, we can assess retention, auditing, DLP, information protection, compliance, eDiscovery and data governance requirements, adapting configuration to the business’s actual licences and needs.

Implementation is organised into the following phases. The activities, dependencies and checks for each stage are defined within the scope agreed for the project and the environment involved.

1. Initial assessment: review of the tenant, users, licences, domains, email, collaboration, security and devices.
2. Scope definition: included services, coverage hours, priorities, responsibilities, permissions and the channels used for support requests.
3. Technical inventory: configuration of Exchange, Teams, SharePoint, OneDrive, Entra ID, Intune, Defender and Purview.
4. Everyday administration: user creation and removal, licences, groups, mailboxes, permissions, roles, domains and controlled changes.
5. Incident management: diagnosis, impact assessment, resolution, follow-up, escalation and documentation of actions.
6. Security: MFA, Conditional Access, roles, alerts, devices, email, endpoints and information protection.
7. Collaboration: Teams, SharePoint and OneDrive structure, permissions, owners and external access.
8. Optimisation: review of licences, configuration, adoption, permissions, storage, alerts and service usage.
9. Ongoing support: assistance for your team, documentation, recommendations and development of the environment.

Microsoft 365 technical support should help manage growth as well as resolve errors: new users, licences, teams, data, devices, policies and security requirements need to be introduced in a controlled way.

We can help with planned changes: creating Teams structures, reorganising SharePoint, reviewing permissions, enabling MFA, configuring Intune, adjusting Defender, changing DNS and introducing access, retention or DLP policies.

We can also review the tenant periodically to identify improvements: underused licences, groups without owners, old users, abandoned teams, sites with external access, uncontrolled shared mailboxes or policies requiring updates.

We agree the scope, responsibilities and priorities with your team. We document the work and the checks carried out. Any additional requirement is assessed before it is incorporated into the project or the support service, so that the implications for the agreed work are understood.

We answer common questions about Microsoft 365 support. Links to official documentation provide further technical information on the relevant services.

Tell us about the current platform, the number of users or resources involved and your priorities. We will review the context to define the next steps and the scope of the proposal for your organisation.